Rochdale: 01706 622220
Manchester: 0161 799 9090


Customer Care & Passenger Safety

Bradshaws Coaches strive to deliver the highest level of Customer Service at all times. In the event that any expression of dissatisfaction is received whether verbally or in writing, the following process will be adhered to:

  1. Acknowledgement of the customer complaint will be made within 24 hours

  2. A full Investigation of all complaints will be undertaken by the Managing Director within 48 hours and the complainant will then receive a telephone call to discuss the findings

  3. Any complaints which are found to be valid against any employee will be treated in line with the disciplinary procedures according to the companies written policies

  4. All our drivers will complete the ongoing Customer care Training course which is provided by our driver CPC training supplier. The course provides an overview of all aspects of customer care and emphasises the importance of assisting and understanding the requirements of special needs and vulnerable passengers.

Vehicle Tracking

  1. All company owned vehicles are fitted with a tracking system that enables head office to locate the position of any vehicle at any time and also to analyse its use. In addition to this we are introducing CCTV across the fleet. Any interference with the tracking unit is deemed as a gross misconduct offence and will result in disciplinary action up to and including dismissal.